Legal

Privacy policy

EFFECTIVE OCTOBER 21, 2026

R-Tek Industries Inc. ("R-Tek", "we", "us") is a sourcing company based in Surrey, British Columbia. This policy explains what personal information we collect through rtek.ca, how we use it, and the choices you have. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

Information we collect

We only collect information you choose to send us. When you request a quote or email us, this can include:

• Your name, company, email address and phone number
• Details of the parts or products you need, such as quantities, materials and target dates
• Drawings, photos and other files you attach

Our website host may also keep standard server logs, such as IP addresses, browser type and pages visited, for security and to keep the site running. We do not use advertising or tracking cookies.

How we use it

• To prepare quotes and respond to your enquiries
• To source, manufacture, inspect and deliver your order
• To keep records of our business dealings with you
• To meet our legal, tax and accounting obligations

We do not sell, rent or trade your personal information. We will only send you marketing emails in line with Canada's Anti-Spam Legislation (CASL), and you can unsubscribe at any time.

Who we share it with

To quote and produce your parts, we share project details and drawings with our manufacturing partners, including R-Tek Mould Pvt. Ltd. in Ludhiana, India, and other vetted factories. We share only what they need for your project. We may also share information with freight, customs and logistics providers to deliver your order, and with our website and email providers, who process information on our behalf.

Some of these partners are located outside Canada, so your information may be stored or processed in other countries and may be subject to the laws of those countries. We take reasonable steps to make sure partners protect it.

Your drawings and designs

We treat drawings, specifications and samples as confidential. They are used only to quote and produce your parts. If your project needs a signed non-disclosure agreement, ask us before you send files.

How long we keep it

We keep quote requests and project records for as long as needed to serve you and to meet legal and accounting requirements. When we no longer need information, we delete it or make it anonymous.

How we protect it

Our website uses encrypted connections (HTTPS), and access to enquiries is limited to people who need it to do their work. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

Your rights

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to how we use it, subject to legal and contractual limits. To make a request, contact us using the details below. If you are not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.

Changes to this policy

We may update this policy from time to time. The current version will always be on this page, with its effective date at the top.

Contact us

Questions or requests about your personal information can be sent to: